Equipment, promotions, orders, delivery, returns, and privacy.
Use the online enquiry formOne contact for your ToyotaLifts enquiry
Email [email protected] for questions about equipment, current promotions, quotations, existing orders, delivery, returns, and privacy. You can also use the online enquiry form on the storefront. Include enough detail for us to understand the request, and keep a copy of your message and order correspondence.
Equipment selection and quotations
Tell us the product name or model and describe the task. Useful details include load weight and dimensions, required lift height, aisle width, floor conditions, power or charging requirements, and expected daily use. Include the destination country and postal code when delivery forms part of the enquiry. If a particular accessory or configuration matters, identify it before placing an order.
Promotions and sale offers
For an offer enquiry, include the model, the promotion you saw, and the configuration or quantity you are considering. Offers can vary by equipment and campaign. Ask us to clarify eligibility, the applicable price, the promotion end date, and any conditions that are not clear from the listing.
Existing orders
Include the order number, the name used for the purchase, and a concise description of what you need. If the question concerns a payment, use the order reference and relevant transaction date. Do not send a full payment-card number, password, or other unnecessary sensitive information.
Shipping and delivery
For a delivery-status question, include your order number and tracking reference if one has been issued. For delivery planning, tell us about restricted access, appointments, residential or commercial delivery, loading docks, and unloading equipment. Address changes should be raised as soon as possible because arrangements may already be in progress.
Returns, damage, or incorrect equipment
Provide the order number, product model, serial number where available, delivery date, and reason for the enquiry. Clear photographs of the equipment, packaging, labels, and any damage help explain the issue. Ask for return instructions and a confirmed destination before arranging a return shipment.
Privacy and personal information
Send privacy questions or requests concerning access, correction, deletion, or other applicable rights to [email protected]. Identify the website interaction or account involved and explain the request. Only send information needed to locate the relevant record; do not send identity documents unless a necessary verification method has been agreed.
What happens after you contact us
Your message can be reviewed in the context of the relevant model, promotion, or order. Further information may be requested when needed to identify the transaction or understand a technical issue. Any response time, delivery date, return approval, or commercial arrangement should be confirmed in the correspondence for your specific request.